Technical assistance when you need it
Is your cargo bike showing an error, or do you need help with maintenance, repairs, or technical questions? Our Technical Support is here for you. Access step-by-step instructions, technical downloads, and our contact form for personalized support. We’ll help get your bike back on track quickly.
Service Videos – Help with technical topics
This section provides you with technical video tutorials – including maintenance, adjustments, or replacing components of your bike. To access the videos, please enter your cargo bike’s vehicle identification number. This ensures that our service content remains available exclusively to our customers.
Instructions and product information
Our operating instructions and the manual are also available in digital format. They’ll help you quickly find detailed information about your electric cargo bike.
Send us your query
We're still there for you after your purchase. Read our FAQs for answers to a broad range of questions about your electric cargo bike. If you have a technical issue, simply use our service form and we'll respond as soon as possible.