Skip to main content Skip to main navigation Skip to footer
Servicearbeiten am Prototypen
Technical support

Technical assistance when you need it

Is your cargo bike showing an error, or do you need help with maintenance, repairs, or technical questions? Our Technical Support is here for you. Access step-by-step instructions, technical downloads, and our contact form for personalized support. We’ll help get your bike back on track quickly.

Tailored to your cargo bike

Service Videos – Help with technical topics

This section provides you with technical video tutorials – including maintenance, adjustments, or replacing components of your bike. To access the videos, please enter your cargo bike’s vehicle identification number. This ensures that our service content remains available exclusively to our customers.

Downloads

Instructions and product information

Our operating instructions and the manual are also available in digital format. They’ll help you quickly find detailed information about your electric cargo bike.

Bedienungsanleitung Cargo Familie

Instruction manual

Get in and start driving.

Download instruction manual

Technical support

Send us your query

We're still there for you after your purchase. Read our FAQs for answers to a broad range of questions about your electric cargo bike. If you have a technical issue, simply use our service form and we'll respond as soon as possible.

Indicates required field
Name
Unlimited number of files can be uploaded to this field.
8 MB limit.
Allowed types: jpg, jpeg, png.
Yes, I have read and agree to the privacy policy.