Customer Service
We're here to help – quick & easy
Ready to set up your cargo bike? In our customer service section, you’ll find helpful videos and guides to walk you through the process step by step. We also provide answers to common questions about operation, technology, service, and general topics. Explore tips, downloads, and more – so you can get started with confidence.
Cargo Tutorials
Getting started
Downloads
Instructions and product information
Our operating instructions and the manual are also available in digital format. They’ll help you quickly find detailed information about your electric cargo bike.
FAQs