Aftersales support
Customer service
You need help with the initial set-up or the maintenance of your eCargobike? Looking for spare parts or a manual? Then you’ve come to the right place. This section contains useful information available to download, as well as many answers to important questions concerning our Cargo range.
Downloads
Instructions and product information
Our operating instructions and the manual are also available in digital format. They’ll help you quickly find detailed information about your electric cargo bike.
Cargo
General questions
Cargo
Operation and technology
Cargo
Delivery and service
Cargo
Financing options and purchase
Technical support
Send us your query
We're still there for you after your purchase. Read our FAQs for answers to a broad range of questions about your electric Cargo bike. If you have a technical issue, simply use our service form and we'll respond as soon as possible.